The satisfaction of our customers is important for us

Are you dissatisfied with our service or with one of Credit Europe Bank N.V.’s products?
Please inform our Call Center by phone or send an email.

You can also air a grievance in written form. Please send your request mentioning your customer number, your account number and copies of relevant information to following address:

Credit Europe Bank N.V.
Afdeling Customer Care
Antwoordnummer 255
1100 VB Amsterdam

The Customer Care department will edit your request and contact you within 4 weeks. If the processing of your claim takes longer, we’ll inform you about this in written form.

If you aren’t satisfied with the answer by Customer Care, you can inform the Klachteninstituut Financiële Dienstverlening (KiFiD) about it. To contact KiFiD, please send your complaint to following address:

KiFiD
Postbus 93257
2509 AG DEN HAAG
T: 0900 – 355 22 48
www.kifid.nl

How to reach us

Contact Center: (EUR 0,10 p/m)  0900 – 4711 000

E-mail: Your request
Tel.: +31 (0)20 35 76 300
Fax: +31 (0)20 35 76 316

Credit Europe Bank N.V.
Karspeldreef 6A 
1101 CJ  Amsterdam

P.O. Box 12036
1100 AA  Amsterdam